Privacy Policy

1. Introduction

pg638 is committed to protecting the privacy and security of all users on our online gaming platform. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information in accordance with Indonesian data protection regulations and international privacy standards. We understand that trust is the foundation of our relationship with Indonesian players, and we take our responsibility to safeguard your data seriously.

This policy applies to all personal information collected through the pg638 website, mobile platform, and any associated services including live casino, sportsbook, slot gacor (high-payout slot games), togel (Indonesian lottery-style numbers games), and sabung ayam online (live-streamed cockfighting). By creating an account, making a deposit, placing a wager, or otherwise using pg638 services, you acknowledge that you have read and understood this Privacy Policy.

pg638 is operated by licensed gaming operators serving the Indonesian market. Our primary business address and data processing operations are conducted in compliance with applicable Indonesian laws. For questions about this policy or our data practices, please contact our Data Protection Officer using the contact information provided at the end of this document.

2. Information We Collect

To provide our gaming services, process transactions, ensure security, and comply with legal requirements, pg638 collects various types of personal information from users. The information we collect falls into the following categories:

2.1 Account Registration Information

When you create a pg638 account, we collect:

• Personal Identification: Full legal name (as it appears on your Indonesian KTP), date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, and residential address in Indonesia
• Account Credentials: Username and encrypted password (we store passwords using one-way encryption and cannot retrieve your original password)
• Security Questions: Optional security questions and answers for account recovery purposes

2.2 Identity Verification Documents (KYC)

To comply with anti-money-laundering regulations and verify that you are 21 years of age or older, we collect:

• Copy of your Indonesian KTP (Kartu Tanda Penduduk) showing your photo, full name, date of birth, and ID number
• Selfie photograph holding your KTP for identity confirmation
• Proof of residential address (utility bill, bank statement, or government correspondence dated within 3 months)
• Bank account verification documents (bank statement or ATM card photo) to confirm your payment account ownership

2.3 Financial and Transaction Information

When you make deposits, place wagers, or request withdrawals, we collect:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja (account number and registered name)
• Transaction history including deposit amounts, withdrawal requests, wager details, game outcomes, and account balances
• Payment method metadata (transaction timestamps, payment processor reference numbers, transaction status)

Important: pg638 does not store your full bank account passwords, ATM PINs, or e-wallet security credentials. We only store account identifiers necessary to process your transactions.

2.4 Usage and Device Information

To maintain platform security and improve user experience, we automatically collect:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution
• IP Address and Location: Your IP address and approximate geographic location (city level) based on IP geolocation. This helps us detect suspicious login attempts and prevent fraud.
• Activity Logs: Login timestamps, pages visited, games played, bet history, session duration, and feature usage patterns
• Technical Data: Error logs, crash reports, and performance metrics to diagnose technical issues

2.5 Communications and Support Interactions

When you contact pg638 customer support or respond to our communications, we collect:

• Content of emails, live chat messages, WhatsApp conversations, and phone calls with our support team
• Feedback, survey responses, and complaints submitted through our platform
• Marketing preference selections and communication consent records

3. How We Use Your Data

pg638 uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Create and maintain your player account
• Authenticate your identity during login and prevent unauthorized account access
• Process deposits, withdrawals, and manage your account balance
• Enable gameplay across all gaming categories (live casino, sportsbook, slots, togel, sabung ayam)
• Track wagers, calculate winnings, and settle bets according to game rules
• Manage bonuses, promotions, and VIP program participation

3.2 Legal Compliance and Regulatory Obligations

• Verify you are 21 years of age or older and eligible to use online gaming services in Indonesia
• Comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations
• Fulfill Know Your Customer (KYC) requirements mandated by gaming regulators
• Maintain transaction records for the legally required retention period
• Report suspicious transactions to relevant authorities when legally obligated
• Respond to lawful requests from law enforcement, courts, or regulatory bodies

3.3 Security and Fraud Prevention

• Monitor for suspicious account activity, unauthorized access, and potential security breaches
• Detect and prevent fraud, money laundering, collusion, multi-accounting, and bonus abuse
• Identify and block users attempting to circumvent self-exclusion or age restrictions
• Protect the integrity of our games and ensure fair play for all users
• Investigate complaints, disputes, and potential violations of our Terms & Conditions

3.4 Customer Support and Communication

• Respond to your inquiries, support requests, and account issues
• Send transactional notifications (deposit confirmations, withdrawal status updates, account alerts)
• Notify you of changes to our terms, policies, or services
• Provide responsible gaming reminders and self-exclusion support when requested

3.5 Platform Improvement and Analytics

• Analyze usage patterns to improve user experience, navigation, and feature design
• Identify technical issues, bugs, and performance bottlenecks
• Develop new games, features, and services based on player preferences
• Conduct internal research and statistical analysis (using aggregated, anonymized data)

3.6 Marketing Communications (With Your Consent)

Only if you have explicitly opted in, we may use your email or phone number to send promotional offers, bonus announcements, and gaming updates. You can withdraw consent and unsubscribe from marketing communications at any time through your account settings or by clicking "unsubscribe" in any promotional email. Transactional emails (deposit confirmations, withdrawal notices, security alerts) cannot be unsubscribed from as they are necessary for account operation.

4. Data Sharing and Disclosure

pg638 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

4.1 Service Providers and Payment Processors

We share necessary information with trusted third-party service providers who assist us in operating the platform, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These providers receive only the transaction details necessary to complete payments.
• Game Providers: Third-party gaming studios that supply live casino, slots, and other games. They receive anonymized gameplay data but not your personal identification information.
• Identity Verification Services: KYC verification providers that confirm your identity documents are authentic.
• Cloud Hosting and IT Infrastructure: Secure server providers that host our platform and databases under strict data protection agreements.

All service providers are contractually obligated to maintain the confidentiality of your information and use it only for the specific purposes we authorize. They are prohibited from using your data for their own marketing or other purposes.

4.2 Legal Requirements and Government Authorities

We may disclose your personal information if required by Indonesian law or if we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory investigations
• Enforce our Terms & Conditions or investigate potential violations
• Protect the rights, property, or safety of pg638, our users, or the public
• Cooperate with law enforcement in investigations of fraud, money laundering, or other crimes

4.3 Business Transfers

In the event that pg638 is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified via email and/or prominent notice on our website of any change in ownership or control of your data, and your privacy rights will continue to be protected under this policy.

5. Data Security Measures

pg638 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL 256-bit technology. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized pg638 employees who require access to perform their job functions. Access is granted on a need-to-know basis and logged for audit purposes.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security controls (24/7 surveillance, biometric access, fire suppression systems) and network security measures (firewalls, intrusion detection, DDoS protection).
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and address potential weaknesses.
• Password Protection: User passwords are hashed using strong one-way encryption algorithms. pg638 staff cannot view your original password.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) for enhanced account security.

While we implement robust security measures, no internet transmission or electronic storage system is 100% secure. You are responsible for keeping your account credentials confidential and should immediately notify us if you suspect unauthorized access to your account.

6. Data Retention

pg638 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: While your account is active, we retain all account information, transaction history, and gameplay records.
• Closed Accounts: After you close your account, we retain certain data for legal and regulatory compliance. Financial transaction records are retained for 7 years as required by Indonesian anti-money-laundering regulations. Identity verification documents are retained for 5 years.
• Marketing Data: If you have opted out of marketing communications, we retain your email/phone number on a suppression list to ensure we do not contact you in the future.
• Anonymized Data: After the required retention period, personal identifiers are deleted or anonymized, and the remaining data may be retained indefinitely for statistical analysis.

You may request deletion of your personal data by contacting our Data Protection Officer. However, we may be unable to delete certain data if retention is required by law or necessary to establish, exercise, or defend legal claims.

7. Your Privacy Rights

As a pg638 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you. This can be accessed through your account dashboard or by contacting customer support.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you may update it through your account settings or request corrections by contacting us.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements. Note that account closure and data deletion are permanent and cannot be reversed.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You may request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: You may object to our use of your data for marketing purposes or other processing activities.
• Right to Withdraw Consent: If we are processing your data based on consent (e.g., marketing emails), you may withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in the Contact section. We will respond to your request within 30 days. Note that some rights are subject to legal limitations and may not apply in all circumstances.

8. Cookies and Tracking Technologies

pg638 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve functionality.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function (login authentication, session management, security features). These cannot be disabled.
• Functional Cookies: Remember your preferences (language selection, game filters, display settings).
• Analytics Cookies: Help us understand how users interact with our platform (page views, click patterns, time spent) using anonymized data.
• Marketing Cookies: Track your activity to deliver relevant promotional offers (only if you have opted in).

You can manage cookie preferences through your browser settings. However, disabling essential cookies will prevent you from using certain features of the platform. Most browsers allow you to block third-party cookies while accepting first-party cookies. Consult your browser's help documentation for instructions on managing cookies.

9. Changes to This Privacy Policy

pg638 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify you via email (to the address registered on your account) and post a notice on our website. The "Last Updated" date at the top of this policy indicates when changes were last made.

Your continued use of the pg638 platform after changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 through our website
• WhatsApp: Available 08:00-23:00 WIB (contact details in your account dashboard)

We aim to respond to all privacy-related inquiries within 10 business days. For general account support, please use our standard customer service channels.